Returns Exchange Policies

Return / Exchange Policy

Our Returns/Exchange department is available:

Return/Exchange Policy is as follows:

If your shipment contains a defective product or the wrong item was sent to you, please contact us via phone or email to schedule a return within 14 days of receiving the product along with the invoice or packing slip and we will replace it at no extra cost. *Please understand if the product was damaged in shipping, we will file a claim with the carrier to help resolve the situation. This may take a few hours to a few days, we understand this may be an inconvenience, but this is why your shipment is insured (Only pertaining to UPS shipments).

*Re-shipments will ship the same way the original order was placed.

If the wrong product, size or color is ordered by you, and you request an exchange; we will process and ship it after we receive the original product. You are responsible for the shipping cost. If you would like to return the product, a 10-25% (depending on product) restocking fee will be charged to cover the cost of handling.

EZ Hidewire may require a picture of the merchandise for claims including but not limited to: damaged goods, wrong size, wrong color and/or wrong item.

Please call or email us for a Return Merchandise Authorization Number (RMA#) so we can arrange for the return/exchange.

EZ Hidewire reserves the right to charge a restocking fee, 10-25%, depending on the product being returned.

Items must be returned in sellable conditions or it will NOT be refunded. We recommend that you insure your package when shipping to EZ Hidewire.

Unfortunately we cannot issue a refund for shipping charges, unless the product is defective or we are at fault.

For items (drop-shipped) not shipped from our main warehouse in Fort Lauderdale, Fl. additional fees for restocking may be charged.

Wire Loom/Braided Sleeving/Heat Shrink Return Policy:

Please note:

All returns/exchanges must contain the invoice or packing slip.
The item(s) must not be used and must be in its original condition for a refund.
Products returned for exchange or refund after 15 days of receiving (based on tracking information provided by carrier) is subjected to a 25% restocking fee unless otherwise noted.
Returns that request a credit to be issued, please allow 5-10 business days to be processed.

Contact Info:

Phone number: 954-867-9003